Security Officer - Patrol Supervisor

Job Title: Branch Manager (Patrol)

Reports To: Senior Branch Manager

Location: Greenbelt, Maryland & Surrounding Areas

Compensation: $21.00 - $23.50 per hour (Hourly)

Supervises: Patrol and Dedicated Officers

Schedule: Evening & Overnight Shifts

Requirements:

• Maryland Guard Card or DC Security Officer License
• Valid Driver's License
• Minimum 3 years of security experience

Benefits:

• Annual Tuition Assistance
• 401K Retirement Plan
• Uniforms Provided
• Next Day Pay (Optional)
• Supplemental Insurance
• Paid Training
• Paid Time Off (Full-Time Employees)
• Career Advancement Opportunities

Position Overview:

As a Branch Manager (Patrol), you will provide strong leadership and operational oversight to Signal's Community-Based Security Officers. This includes implementing policies and practices for effective day-to-day management, overseeing site security, and managing reporting officers. Your role will focus on coaching, mentoring, and ensuring that all operational procedures are followed to provide a safe and secure environment for our clients.

Key Responsibilities:

• Coach, mentor, and hold the Advanced and Dedicated Officers accountable to ensure they meet company standards.
• Lead the Branch Manager Daily Scrum, keeping the team informed of any service, property, or post order changes.
• Schedule and conduct ride-alongs with officers to provide real-time feedback, accountability, and recognition.
• Report any client-specific information or concerns to your coordinator and work to resolve issues promptly.
• Participate in the hiring process, from interviewing candidates to organizing orientation.
• Oversee the inventory and maintenance of equipment, including uniforms, vehicles, and devices, and report any issues or needs to the coordinator.
• Participate in performance reviews to enhance the Officer Brand Experience.
• Ensure schedules align with contracted services and fill shifts as needed while minimizing overtime.
• Recommend and issue disciplinary action when needed for violations of Signal’s Standard Operating Procedures, and offer positive recognition for outstanding performance.
• Regularly communicate with the Coordinator during Weekly Meetings to review performance, client issues, and operational priorities.

Soft Skills & Qualifications:

• Visioning: Understanding the bigger picture, and the ability to align security services with company values, goals, and the needs of the client.
• Strategic Planning: Effectively communicate, plan, and execute daily responsibilities while staying on top of changes in regulations and company policies.
• Financial Acumen: Help drive performance by identifying hiring needs and participating in the interview and onboarding process.
• Team Development: Build a culture of trust, openness, and respect while mentoring the officers on performance and professional development.
• Project Management: Ensure all daily tasks are completed efficiently, and review reports to ensure consistency with company standards.

Minimum Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Reliable transportation
• Ability to work flexible hours, including nights, weekends, and holidays
• Complete training modules within the first month
• Excellent organizational, verbal, and written communication skills
• Commitment to service excellence and professionalism at all times
• Ability to move equipment weighing up to 20 pounds

Why Join Us?

Signal is dedicated to fostering a supportive and rewarding work environment, offering both professional development and career growth. As a Branch Manager, you'll be instrumental in shaping the success of our security operations and ensuring that we deliver the highest level of service to our clients. If you are a motivated leader ready to take on a dynamic role, we’d love to have you join our team!