Retail Security Officer (Elite PA)

Overview

Elite Investigations embarked on its mission over 40 years ago, aiming to deliver outstanding security services to clients across various sectors. From the very beginning, we have maintained the core belief that attracting and retaining top-tier personnel is essential for securing and satisfying our esteemed clientele. Our commitment to excellence in recruitment means we continually seek out the most skilled and dedicated professionals in the security field.

Over the years, we have built a reputation for reliability and quality, serving a diverse range of clients, including corporations, private businesses, and individuals who require meticulous attention to their security needs. Our team is marked by a strong dedication to customer service, ensuring that we not only meet but exceed our clients’ expectations.

We invite passionate and driven individuals who are interested in pursuing a fulfilling career in the security industry to apply. At Elite Investigations, you will have the opportunity to work alongside experts in the field and contribute to a company that values professionalism, integrity, and innovation in all aspects of security service provision.

Job Skills / Requirements

This position requires the employee to stand or walk while on duty, as it is situated within a retail store environment.

As a Retail Security Officer, your primary responsibility will involve actively monitoring and patrolling assigned areas within the store to deter and prevent theft. You will be attentive to all activities, observing customer behavior and staff interactions to identify any suspicious actions. Maintaining clear and ongoing communication with the manager on duty is crucial, as this will facilitate immediate reporting of any unusual occurrences or potential security threats.

You will also be charged with implementing effective loss prevention strategies and procedures. This includes educating staff about security protocols, conducting regular training sessions, and ensuring that all security measures are adhered to in order to minimize risks and losses.

Additionally, this role requires you to monitor and respond promptly to security alarms, investigating any alerts to pinpoint potential theft or unauthorized access. Providing exemplary customer service is integral to this position; you will assist customers with inquiries or concerns, helping to create a positive shopping environment while remaining vigilant about security. Your ability to balance these duties will contribute significantly to the overall safety and integrity of the retail operations.

Qualifications:

• Must possess previous retail security experience
• Strong knowledge of loss prevention procedures and protocols 
• Excellent written and verbal communication skills for report writing and conflict management 
• Ability to handle stressful situations calmly and professionally 
• Attention to detail and strong observation skills 
• Ability to work independently as well as in a team environment

Responsibilities:

• Always maintain a professional, courteous, and respectful manner.
• Monitoring and patrolling assigned areas to deter theft 
• Communicate constantly with the manager on duty regarding any suspicious activity Implement loss prevention strategies and procedures to minimize risk 
• Monitor and respond to alarms to detect potential theft 
• Be aware of all emergency exits located within the store in case an evacuation is necessary.
• Provide excellent customer service by assisting customers with inquiries or concerns.

Location:

Multiple Retail Clients within Center City, PA

Schedule:

• 1st, 2nd and Per Diem (These are based on store hours and location)
• Start times as early as 0900 hours and end times as late as 2200 hours
• WEEKENDS REQUIRED. MUST WORK SATURDAY, SUNDAY OR BOTH.

Employment Type:

Full-time, Part-time and Floating

Compensation:

$15.50 - $18.00 (rates are based on location assignment)

Benefits: Benefits such as vacation, medical, dental and vision apply to full-time positions only.

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Valid State ID
Valid Social Security Card

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Sick Days, Paid Holidays